It is with great pleasure and sincere appreciation that I write this letter about our experience with our real estate agent, Rich Rippetoe. Rich was everything one could hope for in an agent. He was very responsive by phone, text, and in person. He was very willing to show us as many properties as we wanted to see before we decided to purchase. In fact, he is so honest that he advised us against a purchase that would require more of an investment than we could ever recoup. Not only did Rich help us with our purchase in Seminole, but he was also available to answer our questions as we were selling our home in south Florida before we relocated to this area. The depth and breadth of the answers Rich gave us clearly demonstrated the extent of his knowledge and expertise in real estate. We purchased from a seller who was quite difficult. Rich’s interpersonal skills were exceptional. He was able to smooth things out in every instance. Once we did our final walk through the day of closing and realized that a thorough cleaning was in order, Rich arranged for that cleaning at his expense as a courtesy to us. Rich is undeniably an asset to your office; however, more importantly, he is a great asset to the parties he represents in transactions. The combination of his great personality, boundless knowledge and unrelenting work ethic are a dynamic combination. We are so grateful to have had Rich help us with our purchase. He truly sets a standard of professionalism to which everyone should strive.